ZC BATS is offering a ONE TIME REPLACEMENT WITHIN THE FIRST 90 DAYS FROM THE ORIGINAL PURCHASE DATE. This warranty covers all manufacturing defects from normal field usage including: cracking or breakage.
The policy does not cover: bats that have been abused, altered or mistreated. Bats used in commercial batting cages are not covered under this policy. Any bat hit with dimple balls is not covered under this policy.
For your ONE TIME WARRANTY replacement you must e-mail our ZC bats Warranty Department at customerservice@zc-bats.com. All returned bats must have a Return Authorization Number by email. (Your e-mail should include your Name, shipping name and address, as well as a copy of your purchase receipt) The replacement bat will be the same size, color and spec as the one returned. Replacement bats will not be covered by the 90 day warranty policy. ZC bats will pay for return ground shipping on any bat that is shipped within the Continental United States.
All shipping charges on bats returned to us must be paid for by the customer sending the return. For replacement bats that need to be shipped to Alaska, Hawaii or overseas the consumer is responsible for paying the shipping charges back to them as well as to our return department.
The return must include a copy of the original purchase receipt.
All bat sales are final once the custom bat has gone into production.